The cancellation conditions applicable to the service are set out in the offer.
Depending on the service, flexible, moderate or strict cancellation terms apply to the service. Depending on the applicable cancellation terms and the time of cancellation of the service, the amount of the refund to the customer will vary.
The service cancellation terms are the following:
| Cancellation conditions | Cancellation time | Amount of the refund to the Client |
| Flexible cancellation conditions | 7 days or more before the Service | 100% of the cost of the Order |
| More than 72 hrs and up to 7 days | 90% of the Order value | |
| 24 hrs and up to 72 hrs inclusive | 50% of the Order value, less Disly's service fee | |
| Less than 24 hrs before the Service is provided | No refunds | |
| Moderate cancellation conditions | 30 days or more before the service is provided | 100% of the Order value |
| More than 7 days and up to 30 days | 90% of the Order value | |
| 72 hours and up to 7 days inclusive | 50% of the Order value, less Disly's service fee | |
| Less than 72 hours before the Service is provided | No refunds | |
| Strict cancellation conditions | 30 days or more before the service is provided | 90% of the Order value |
| 7 days and up to 30 days | 50% of the Order value, less Disly's service fee | |
| Less than 7 days before the service is provided | No refunds |
In order to cancel the service, the customer must fill out a cancellation form or send a request to support@disly.ee. The cancellation request shall be deemed to have been submitted on the first working day following the day on which it was sent or on the day on which an acknowledgement of receipt is sent, whichever is the earlier.